Behind the Facade: How to Structure Company Operations for Sustainable Success
I finally finished reading Behind the Façade: How to Structure Company Operations for Sustainable Success, so I want to share my thoughts about the book. After I read Part 1: Introducing the Methodology, I immediately thought I need to be trained on this methodology because I just found another way to help my clients. The book is written using a storytelling voice and a case study approach to explain each step of the Kasennu (pronounced ka-sen-nu) Methodology.
The Kasennu Methodology teaches you how to take the best parts of a fast-growing business and replicate them for sustainable and repeatable success. It shows you how to structure the core elements of your business so you can handle current growth and plan for future growth.
The Kasennu Methodology is divided into seven steps:
Step 1: Business Parts Analysis
In the Business Parts Analysis, you define tasks that need to be performed and organize them into departments to determine who should perform them. The information from the Business Parts Analysis can be used to structure your recruiting and hiring process.
Step 2: Business Design Blueprint
The Business Design Blueprint defines how to manage a business using a reporting structure based on the departments and roles identified in the Business Parts Analysis. This is important because when your company grows fast, you need a management structure to maintain profitability and it needs to be adaptable so that the company can mature and scale.
Step 3: Electronic Records Management
This step outlines where to find digital information to perform the tasks identified in the Business Parts Analysis. You can organize your electronic records by department, role, and access level criteria.
Step 4: Paper Records Management
This step outlines where to physically locate information needed to perform the tasks described in the Business Parts Analysis. You can organize paper records by department, role, and access level criteria similar to electronic records. You should also determine the tools you need to store the paper records. The electronic and paper records management systems should mirror each other as much as possible. Because we are such a digital society, I originally underscored the value of paper records. After reading the book, I have renewed appreciation for them.
Step 5: Service Delivery Blueprint
This step explains how to deliver your core service or product to the customer. It describes how to provide assistance in a way that brings value to your customers and outlines who should do what and when. It also identifies the tools you will need. When you document the steps that your team uses to provide excellent customer service, you can maintain operational consistency, increase value to the customer, and grow revenue for the company.
Step 6: Workplace Logistics
This step teaches business owners how to organize their workspace for maximum productivity regardless of size. You can set the office up by departments and roles and arrange your people and tools to maximize productivity, workflow, and information flow. If workspace logistics are not adequately defined, productivity, company scalability, and employee satisfaction can be affected.
Step 7: Business Process Manual
The last step in the process is to develop a business process manual. The business process manual is a collection of documented processes, procedures, and tools used to make sure your operations run consistently, so you can produce high-quality services and products.
The Kassenu Methodology contains elements of engineering, psychology, physics, and metaphysics, which separates the methodology and makes the book unique and more comprehensive than your average business book. It also makes the reading experience more engaging.
Behind the Facade: How to Structure Company Operations for Sustainable Success is a must read for any business owner, regardless of the type, industry, or size of the business. It makes a great stocking stuffer, so get yours at Amazon today!
Recently, I was asked to do a video on integrity. When I hear words like true, truth, and integrity, they are challenging for me to discuss because they are so subjective. Take a look at this video where I attempt to define integrity for me and then decide what it means to you.
For November and December, My People Spotlight will highlight holiday traditions instead of people influencers.
Bring the Christmas Feeling to Work
There was a time in my life when I really loved Christmas because it felt magical. You buy gifts, receive gifts, and there is a beautiful tree of lights that set the scene for a fairy tale day. What made Christmas so special was the feeling it gave me.
Christmas makes you feel happy, joyful, and hopeful. There is a feeling of love and peace in the air that rivals every other day of the year. So, it occurred to me what would work be like, if we made it like Christmas.
We spend more time at work than any other place. Think about that. We spend most of our time in a place that we often do not like, with people we are not fond of, doing something we do not enjoy. Now, let's take the magic of Christmas and imagine what work might be like if we brought more passion, creativity, and a sense of purpose to it.
Passion is unbridled emotion. When I feel passion I walk fast, talk fast, and even type fast. I'm feeling passion right now as I write this newsletter because I am so excited to share my ideas. Find ways to create new enthusiasm for your job. Learn a new skill. Take on a new project to challenge yourself and grow. Do something out of your comfort zone and watch new passion ignite for what you do.
Because I am a singer, I've always felt like one of the lucky ones, the special ones, who are naturally creative. I hear music everywhere and in everything. I can't turn it off and honestly, I don't want too. That music in my heart comes through as I coach, write, and even assess needs for my clients. Having feelings is what makes us humans extraordinary. And, you need feelings to be creative, so don't leave your emotions at home when you go to work. Take them with you. Just learn to master them, so that they work for you, and not against you. So, take a walk, clear your mind, and tap into your creativity. Because there is nothing more satisfying and exciting than watching your creative juices flow.
For years, I searched for my purpose. It seemed like a never-ending thing until I finally figured out that I was making the simple complex. Your purpose is nothing more than how you choose to spend the time you have on this Earth to make a difference.
My purpose is to energize and inspire. I get to bring enthusiasm and optimism to the lives of others, which is such a privilege. Coaching is one way that I do this. Teaching is another, and as I teach others, I also learn. And there is nothing more exciting and inspiring to me than learning something new, seeing something new, or going somewhere new.
I am also fortunate to be blessed with the gift of song. Singing gives people hope, and there is nothing more energizing and inspiring than hope, especially at Christmastime.
Until next time...
Latarsha Horne is an ICF Credentialed Coach who helps new and emerging leaders feel more confident, decisive and empowered to take charge and do their jobs. Her coaching style is energy-action based, open-minded, and straight-forward. If you want to be challenged and grow, she's the coach for you.